Returns & refunds

Because digital files are delivered instantly and cannot be returned, digital downloads are non-refundable. That's why we give you two free watermarked previews — so you can see and approve your art before you pay.

You can regenerate your digital file yourself up to two times within 24 hours of ordering. Printed orders are locked in once placed, so their art can't be changed after that.

If a portrait doesn't turn out the way you hoped, contact us and we'll make it right:

• Free regeneration — we'll regenerate your portrait at no extra cost.
• Try a different photo — a different angle or better lighting often gives a much better result.
• Try a different style — if the style isn't what you expected, we'll generate another.

Email hello@printmypetart.com with your order details and we'll take care of it.

Every portrait costs us real, non-recoverable effort to generate, including AI processing, image storage, and non-refundable payment fees. That's why digital sales are final — and why we let you preview before you pay.

If a printed product arrives damaged, or we printed the wrong item or design, we will send you a free replacement. Please contact us within 14 days of delivery and include:

• Your order number.
• A short description of the problem.
• A photo of the damage or incorrect item, if you can.

Email hello@printmypetart.com and we will sort it out quickly. You do not need to return the damaged item.

Because products are made to order with your pet's art, we cannot accept returns for a change of mind, for minor variation from the preview, or because the artwork does not exactly match your photo. We also cannot replace items where the shipping address you provided was incorrect.

If you change your mind, email us as soon as possible. We can cancel and refund digital orders and orders that have not yet entered production. Once printing has started, we may not be able to stop it.

Approved refunds are returned to your original payment method. Refunds are usually processed within 5–10 business days, depending on your bank or card provider.

For the best portrait, make sure your photo:

• Shows your pet's face clearly.
• Has good, even lighting (avoid harsh shadows).
• Is not blurry or low resolution.
• Shows distinctive features and markings.

Questions about a return or refund? Email hello@printmypetart.com.